Returns & Exchanges

30-day hassle-free return policy

Return Policy

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene reasons.

How to Return

• Contact us at hello@avshop.live within 30 days of receiving your order
• Include your order number and reason for return
• We'll provide a prepaid return label for defective items
• Refunds are processed within 5–7 business days of receiving the return

Defective Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Opened or used products (hygiene policy)
• Items without original packaging
• Sale or clearance items